Mark is YOOX NET-A-PORTER’s Global Director of Customer Experience Technology, Mobile and R&D. His teams take care of 30 global commerce Sites, 11 apps and a range of customer services. Driving innovation at YNAP, the group that pioneered online luxury, Mark’s team is working to advance virtual shopping experiences with a more sustainable mindset.

Mark has spent 20 years in technology and professional services in start-ups and global consultancy, including 7 years at ThoughtWorks where he led Global Retail and founded ThoughtWorks Ventures helping startups scale up.